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Email: Support@EventPro.net
Phone: (306) 975-3737 (press 2)
Note: In order to contact Support, you must have a current Upgrade Protection Plan (UPP).
To ensure the fastest response time possible, please try to provide as much of the following information as possible (whether contacting support by phone, voice message, or email):
- Your name
- Your company's name
- Your 6-digit User I.D. Number (view the Help | About screen of the program)
- If this is an existing issue, your HQ Number (check the email sent from Support)
- If this is a new issue, the details of what happened, including:
- The program screen, tab or window that you are in
- The button or tab you clicked, and what you were trying to do
- Whether the issue continues after you have restarted the program
- Whether other users are experiencing the same issue
- The wording of any error messages, if applicable
- If you phone Support directly, it is recommended that you have the program running in the area that is causing the issue
What happens now? Click HERE to review our Support Procedures.
For more Support Resources, see our User Manual, FAQs and Newsletters.
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