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Technical Support |
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Technical Support
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Technical Support |
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Technical Support |
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Before Contacting Support
You can take several measures to ensure the most efficient service when contacting our Support department:
| 1. | Be at your computer with EventPro running. |
| 2. | Know your User I.D. (a six-digit number found on the first screen of EventPro, which you can view by selecting Help | About). |
| 3. | Know what platform your computer is running on and the type of network system. |
| 4. | Take note of what you were doing before the problem occurred and record the wording of error messages. |
| 5. | Prepare a complete list of questions explaining what you want to do and what problem is preventing you from doing it. |
Support Contact Information
Contact the support department for the region nearest you. If you are uncertain about which region applies to you, contact the North America head office.
North America (Head Office) |
Australia |
United Kingdom |
Phone: (306) 975-3737, press 2 |
Phone: 02 9772 7777 |
Phone: 0871 218 0912 |
Fax: (306) 975-3739 |
Fax: 02 9771 2866 |
Fax: 0700 598 0910 |
Email: Support@EventPro.net |
Email: Support.au@eventpro.net |
Email: Support.uk@eventpro.net |
Support Login: |
Support Login: http://www.eventprosoftware.com.au/usersupport/supportmain.cfm |
Support Login: http://www.eventprosoftware.co.uk/usersupport/supportmain.cfm |
Contact information for EventPro is also easily accessible under the Help menu. Just select Help | About.
Upgrade Protection Plan
In order to access EventPro Support, you must maintain a current Upgrade Protection Plan. The annual Upgrade Protection Plan provides you with access to:
| 1. | New and Enhanced Software Features, delivered through two scheduled Upgrades per year and numerous updates throughout the year. In the program, click on Help | What’s New to see the list of new features, enhancements and fixes. |
| 2. | The EventPro “Suggestion Box”. Participation of our UPP customers is our main source of new ideas for the software. |
| 3. | Software Hotfixes as required, available by logging on to the EventPro Support website. |
| a. | North America, click HERE. (http://www.eventpro.net/usersupport/supportmain.cfm) |
| b. | Australia, click HERE. (http://www.eventprosoftware.com.au/usersupport/supportmain.cfm) |
| c. | United Kingdom, click HERE. (http://www.eventprosoftware.co.uk/usersupport/supportmain.cfm) |
| 4. | Unlimited Software Support via telephone, email and fax (Support available in English only). Live Support hours are as follows: |
| a. | North America EventPro Support: 7 a.m. – 5 p.m. CST |
| b. | Australia EventPro Support: 9 a.m. – 5 p.m. EST |
| c. | United Kingdom EventPro Support: 9 a.m. – 5 p.m. GMT |
| 5. | A comprehensive User Manual that is regularly updated by our in-house Documents Department to reflect current software development. |
| 6. | The EventPro Connection, our quarterly newsletter, which provides company news, software feature demonstrations, helpful hints and promotions. |
| 7. | The EventPro Bulletin, which provides information about updates and upgrades for assisting technical staff with network maintenance. |
| 8. | The EventPro Support Website, which includes 24-hour access to the newest Downloads, frequently asked questions (FAQs), "What's New" (a list of latest enhancements), Bug Report forms, File Uploading and more. |
| a. | North America, click HERE. (http://www.eventpro.net/usersupport/supportmain.cfm) |
| b. | Australia, click HERE. (http://www.eventprosoftware.com.au/usersupport/supportmain.cfm) |
| c. | United Kingdom, click HERE. (http://www.eventprosoftware.co.uk/usersupport/supportmain.cfm) |
If your Upgrade Protection Plan has lapsed, please contact our Sales Department for information about how to reactivate your Upgrade Protection Plan and continue to get the most out of your software investment.