EventPro User Manual

Send/Retrieve Data To/From Support

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Send/Retrieve Data To/From Support

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Send/Retrieve Data To/From Support

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Use this tool to send your data (Access databases only) to EventPro Support for troubleshooting. You will use this same tool to retrieve the corrected file from EventPro Support.

 

You should always contact EventPro Support for assistance before using this function.

 

 

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1.From EventPro’s main menu, select Utilities | Send/Retrieve Data To/From Support.
2.The database you are currently using will appear in the Database field.  If you want to select a different database, click the ellipsis to bring up the Select Database window.  Find the database you want to send and click Open.
a.Send FTP: When you click this button, EventPro will send your data to our private FTP site for analysis by EventPro Support personnel.  The privacy of your data is protected; only EventPro Support can access this website and view your data.
b.Send Email: When you click this button, EventPro will send your database in an email to EventPro Support.  We typically recommend that you do not use this function, as databases can be extremely large.
c.Retrieve: After EventPro Support analyzes and fixes your database, they will post the repaired database on the FTP site.  When you click the Retrieve button, the repaired database will be saved over the original database. CAUTION! Do not use this button without the assistance of EventPro Support!   You could delete all of your data if it is used incorrectly.
3.EventPro must close the database in order to transmit the data. When the transfer is complete, you will return to the log in screen, where you can log back in.